FAQ
Q: how long will it take to get my popcorn order?
A: Most orders will be hand popped two to three days after your order is placed, and then shipped or delivered based on your selected delivery mode. Delivery and turnaround time on custom orders will vary based on order size.
Q: can i order custom bags for my next event?
A: Yes! We’d love to help you make your next event or corporate gathering even better with our hand popped treat. Email us at orders@northshorepopcorn.com or call us so we can get popping for you!
Q: can i place another type of custom order?
A: Yes! We can offer a variety of other custom bags, tins, and more. Just let us know what you are looking for and we will work with you to make it happen. Email us at orders@northshorepopcorn.com or call us so we can get popping for you!
Q: CAN I RETURN A POPCORN ORDER?
A: Unfortunately, since this is a food product we do not offer returns.
Q: Does your product coNtain peanuts?
A: Yes, our popcorn contains peanuts as well as tree nuts, and may contain small kernels.
Q: IS your product gluten-free?
A: Yes.
Q: what if my package arrives and it is damaged?
A: If your package arrives and it is damaged, contact us right away at info@northshorepopcorn.com or (312) 857-3787 and please take photos of the damaged box and tin or tins.
Q: WHERE ARE THE BAGS YOU SELL AT MARKETS?
A: We have them! It is hard for us to ship and pop these in small numbers, so if ordering for shipping or pick up we have a minimum of a three bag order. But, email or call us and we’ll do our best to accommodate your orders!
Q: I live in the chicagoland area, can i pick up my order OR GET IT DELIVERED INSTEAD OF SHIPPING?
A: Yes. Send us an email and we will do our best to arrange this for you.